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How can we help you today?
• The A&C Guarantee
• Assistance
• Secure Ordering Information
• Privacy Policy
• Ordering
• Signature Gift Packaging
• International Orders
• Payment Options
• Shipping & Delivery
• Returns & Exchanges
• Sales Tax
• Terms & Conditions
Contact Us: Phone 905.696.9317 Email info@amaroliaandcompany.com
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| | At Amarolia & Company, we stand behind our products, our service and our customers. If, for any reason, you or
your gift recipient is not completely satisfied, please do not hesitate to let us know and we will make it right with an
easy exchange or refund.
Please note that monogrammed and personalized gifts are not eligible for exchange or refund unless they are damaged. Additionally,
we are unable to refund our signature gift box charges and cannot accept them as a return. | |
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| | Amarolia & Company is committed to offering our customers with an extremely high level of service. We hope
that our INFORMATION & SERVICES pages will assist you in finding the answers to your questions. Should you
require additional information or clarification please email our Customer Care department or call us at 905.696.9317. Email us 24 hours a day – 7 days / week
Call (905.696.9317) us 7 days a week, 8:30 am – 8:00 pm (EST) | |
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| |  | | The protection of our customer's personal information is paramount. We use an industry-leading
SSL Certificate to enable the highest level of data encryption. Our certificate is fully validated,
supports up to 256-bit encryption and has 99% browser recognition. | |
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 Effective Date of Current Policy: January 1, 2008 |
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| | At Amarolia & Company we understand your concerns about online security and privacy. Our goal is to ensure that your personal information remains secure and your privacy is always respected. This Privacy Policy describes our practices regarding the collection and use of the information we obtain through our website, amaroliaandcompany.com. By using our website or obtaining any product or service through this site, you agree to the collection and use of information as set forth in this policy. If you do not agree with this policy, please do not use the site. | |
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| | Collecting information about you
When you make a purchase at amaroliaandcompany.com, join our gift registry, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer care. In addition we may collection your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. In the unlikely event of a sale of Amarolia & Company, we may disclose your personal information to a purchaser that agrees to abide by the terms & conditions of this privacy policy. Please also we aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public. Gift Recipients
We collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts to in the future. This is done in order to accommodate proper gift delivery to such recipients and to remind you of upcoming gift-giving events/occasions. We do not sell or rent any personally identifiable information that you provide to us regarding such persons. Our Marketing Emails
At various points on our site you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address either on the home page, when you register, place an order, enter a contest or during checkout, you may automatically be added to our email list and receive marketing or promotional information from us. If you do not wish to receive Amarolia & Company marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all Amarolia & Company marketing emails, or you can also email customer care at customercare@amaroliaandcompany.com or call 905.696.9317. Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from our marketing emails, you will continue to receive order and shipping confirmation emails and all other emails relating to your order(s). How we work with third parties
Our website may contains links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such links at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site. Your Amarolia & Company member account
Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the "my account" page. If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. Your address book, located in the 'my account' page, is your personal storage space. We do not use the names of the people in your address book to send email promotions or catalogs by mail. Cookies
Our website uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer.
Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and/or analyze your visiting patterns. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions. Security
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café. Contacting Amarolia & Company
If you have any questions about our Privacy Policy, please contact, Amarolia & Company
1199 Meadowgrove Court
Mississauga, Ontario
Canada L5W 1J1 Or email customercare@amaroliaandcompany.com | | | | | |
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| | Ordering is easy, any day, any time.
Order online 24 hours a day / by phone, 8 am to 8 pm (EST) - 7 days a week.
Once your order has been placed you will received an email confirming that we have successfully received your
order, a second email will be sent to you to confirm that your order has shipped. | |
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| | Amarolia & Company accepts the following credit cards, American Express, VISA & MasterCard. We also accept
payments through Paypal accounts. We do not accept cash, checks or CODs. | |
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Frequently asked questions about RoomMates peel-and-stick appliques
Where can I apply RoomMates?
RoomMates work on any smooth, dry and clean surface: walls, mirrors, refrigerators, laptop covers, tiles, glass, lockers, furniture, accessories, etc. Even automotive surfaces!
Painted wall tips Prior to applying onto painted walls: clean wall and make sure it is dry. Newly painted walls: it is recommended to let the paint "cure" for 10 to 15 days prior to applying RoomMates. Even if new paint feels dry, it may still need to settle and completely cure. Not recommended on "Orange Peel" textured walls. RoomMates will not work over cinder blocks or very textured and porous surfaces. Not recommended over wallpaper or delicate surfaces. Bathroom tips
RoomMates can be applied onto tiles as long as surface is clean and completely dry during installation. Make sure the design element does not overlap grout area as water could filter under and compromise the adhesive. RoomMates can be applied onto shower walls, as long as they are placed tightly onto the surface so water cannot reach under the design element. Once applied, RoomMates will not move even if sprayed by shower. RoomMates can be applied onto tiles as long as surface is clean and completely dry during installation. Make sure the design element does not overlap grout area as water could filter under and compromise the adhesive. RoomMates can be applied onto shower walls, as long as they are placed tightly onto the surface so water cannot reach under the design element. Once applied, RoomMates will not move even if sprayed by shower. DO NOT!
Place RoomMates-decorated items in dishwater or microwave.
Place RoomMates over rugs, fabrics and any other textiles. Textile fibers may stick to the adhesive and ruin the product.
Do not place at the bottom or inside the tub. Water could filter beneath the design element too easily and would compromise the adhesive. NOTE: In all applications, it is always best to test RoomMates in an inconspicuous area. If the surface is textured, performance could be seriously diminished. Make sure surface is clean of dust and dirt or you may compromise the adhesive and ruin the product.
Will RoomMates leave a sticky residue?
RoomMates use a specially formulated adhesive that never migrates onto the surface and therefore leaves no marks and no residue. Beware of cheaper products that use acrylic adhesives!
How do I remove air bubbles?
When applying, make sure you start from one side (for the border) or the top (for the appliqués) of each element. Keep the rest of the element away from the wall/surface. Slowly go down over the design with your hand and smooth the element onto surface (and press the bubbles out as you go). Once applied you should be able to move any remaining bubbles out by pressing/smoothing them out of the element. If the problem persists (this would only happen with the giant appliqués), you can punch a tiny (invisible to the eye) hole with a pin to push the air out.
Can I re-use RoomMates months later?
Even years! Simply replace the design elements onto the liner/backer and keep your RoomMates in a dust free and room temperature environment. You can reapply them for the next season. Or better yet - check out the new designs! Decorating with RoomMates is so easy and affordable that you can change your décor as often as you wish!
Where are RoomMates made?
RoomMates are proudly made in the United States of America. | |
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| | Amarolia & Company ships to Canadian addresses as well as to most International addresses. We use Canada Post Xpresspost and offer many shipping options for your convenience. Rates & Delivery times:
Major Holiday Processing & Cutoff Times:
The following exceptions apply: | |
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| | At Amarolia & Company, we stand behind our products 100%. If, for any reason, you or your gift recipient is not completely satisfied, please let us know and we will make it right with an easy merchandise exchange or refund. Merchandise returns must be processed within 14 days of receipt of your order. Please note that monogrammed, personalized gifts and sale items are not eligible for exchange or refund. Additionally, we are unable to refund our signature gift box charges and cannot accept them as a return. Our SIMPLE RETURN Policy
“If you are not completely satisfied with your purchase, you can return them through Canada Post.
Simply add the words “ RETURN TO SENDER” on the package and deposit it at a Canada Post retail outlet or in a
street mailbox. To return or exchange an item, please follow these simple steps: * Do not return an item without first obtaining your return authorization number.
Step 1
Obtain a return authorization number (RA), this can be done online or by calling our customer service epartment.
ONLINE 24 hours a day, 7 days a week. (Enter RA requisition + your original order number – and return item name or description on the subject line of your email). PHONE, 8 am to 8 pm (EST) 7 days a week. Step 2
Repack the gift in its original packaging, if possible, with the packing slip and follow the instructions above and mark the parcel RETURN TO SENDER. Note please clearly mark the box with your RA number. Step 3
Send To:
Amarolia & Company,
Customer Service + (your Return Authorization number)
1199 Meadowgrove Court
Mississauga, Ontario
Canada L5W 1J1 Amarolia & Company is not responsible for items damaged or lost in transit.
A fee of $10.00 Cdn/$10.00 US will be charged when you use our Simple Return Service to return or exchange
merchandise. | |
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| | Refunds
If you request a refund, we will refund using the original payment method, once the returned merchandise has been received. Please allow 1-2 weeks for our return to be processed. Depending on your credit card company, allow 1-2 billing cycles for a refund to show up on your billing statement. If we have your email on file, a return confirmation will be sent.
Exchanges
Once a replacement item has been selected please call our customer care department at 905.696.9317. We will charge your credit card for the replacement, while promptly refunding the amount to the original order upon receipt of its return. Amarolia & Company will cover the cost of shipping & processing of the replacement. | |
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| | Canadian Orders
All Canadian residents are subject to pay 5% Goods & Services sales tax (GST).
Ontario residents are subject to pay 8% Provincial Sales Tax (PST)
International Orders
All international orders (orders shipped outside of Canada) will NOT be charges sales tax. International orders will however be responsible to all duty and customs charges. | |
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| | Please take a few minutes to review these Terms and Conditions. Your purchase of products from Amarolia & Company constitutes your agreement to these Terms and Conditions. Shipping and Handling Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information.*Shipping Information. User Comments
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas,
suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of Amarolia & Company. We may use, reproduce, disclose, publish and distribute any of your comments, feedback, message or ideas & suggestions for any purpose whatsoever, without restriction and without consulting, compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. Disclaimer
This Website and all content available on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, shall not be liable for any damages of any kind related to your use of this website. Inaccuracy Disclaimer
From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Amarolia & Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). | |
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